Visitor Frequently Asked Questions (FAQ)

How do I get to the convention center?

There are several options available. For detailed information visit the directions page.

If you are attending a specific event, we suggest that you contact the event organizer for shuttle information that may be offered connecting selected hotels to the convention center.

Is there parking at the convention center?

The Curtis Culwell Center has 3 surface level parking areas, one located near the West entrance of the building and one on the East entrance of the building. There is also overflow parking in between the two lots.

Please follow signage when you arrive for your events, the west side is often used for VIP parking. For events in the Conference Center parking is located on the south east side of the building.

Parking fees for arena events vary and must be paid in cash. Please check with your event organizer for more information. Parking Map

How far is the Curtis Culwell Center from DFW and Love Field Airports?

The Curtis Culwell Center is 30 miles away from DFW International Airport and 20 miles away from Dallas Love Field Airport.

When does the box office open for arena events?

In general the box office at the Curtis Culwell Center opens one hour prior to the start of the event. For specific information, please contact your event organizer or visit the upcoming events section of this website.

How much are tickets for events?

Ticket prices are determined by the event organizers and vary by event. Some events will accept credit cards.

Is there an ATM machine at the facility?

Yes, there are two ATM machines inside the facility, however, if it is a ticketed event you will need to purchase your ticket prior to entering the building. One ATM is located on the concourse level of the arena near the main concession stand and the other is located in the arena lobby.

What services are available for disabled visitors?

We have made every effort to accommodate people with disabilities. Throughout the complex, you will find entrances, elevators, restrooms and services that offer the accessibility that is required. Accessible parking is available in both the east and west lot.

What hotels are close to the Curtis Culwell Center?

The HyattPlace at Firewheel is located directly across our parking lot. Additionally there are many other hotels just a short distance away. Please check under the hotel section of this website. If you are attending a large event, contact the organizer that is hosting your event. Many organizers provide shuttle service connecting hotel groups to the facility.

Can I bring food and beverage into the facility?

Outside food and beverage is not permitted. Most arena events have concession stands available and catering can be provided for all conference center events. Please check with your event organizer.

Are there family bathrooms available?

The Curtis Culwell Center offers a family bathroom on the concourse level of the arena.

How can I ship a package to the Curtis Culwell Center?

If you are attending a convention or tradeshow, contact the Official Service Contractor who has been selected to manage shipments into and out of the convention center. If you do find it necessary to ship something direct to the Center, please address items using this format:

The Curtis Culwell Center
4999 Naaman Forest Blvd.
Garland, TX 75040
FOR: (Name of the Event, followed by the booth number if applicable)
(Name of your Company)
LOCATION: (Arena Event or Conference Center Event)

Am I allowed to bring my bicycle to the Curtis Culwell Center?

Yes, you can bring your bicycle to Curtis Culwell Center. However, you are not allowed to ride it inside the building. There are bicycle racks located outside of the main entrance of the building. Bicycle racks are provided to accommodate our visitors. The Curtis Culwell Center is not responsible for bikes left unattended.