Box office
Box office is located on the East Side of the building close to the Conference Center. The hours of operation may vary due to the event demand, please call the main number 972-487-4745 or email tickets.culwellcenter@garlandisd.net for a quicker response.
Ticket purchase
To purchase tickets, visit the tickets page. The box office does not offer phone sales. Acceptable forms of payment are Visa, MC, American Express and Discover. Cash is only accepted if the event organizer makes the request, please check that events page for detailed ticket information. ADA seating for reserved seated events is available online and is listed as ADA seating. ADA for GA events is not needed because the area is open for seating with a GA ticket. If you can not locate your tickets in your email please check your spam/junk folder or you may use the tool "can't find your online tickets?" If you entered the incorrect email address for your order please email tickets.culwellcenter@garlandisd.net for a quicker response. Please DO NOT contact the facility for graduation tickets, the schools are in possession of all tickets. If tickets are required all ages need a ticket, starting at 1 day of age.
Refunds/Cancellation
All sales are final and tickets can not be exchanged or refunded. If the event is cancelled you will receive an automatic refund to the method of payment you used. If the event is postponed, the new date will be posted and customers who purchased tickets will be notified with more information.
Third party ticket sales
The Curtis Culwell Center is not responsible for the validity of tickets sold through third party ticket agencies or persons. All tickets are sold through the CCC website ONLY and should not be resold without written permission from the Curtis Culwell Center or Saffire. The Curtis Culwell Center has the right to refuse entry to non ticket holders of the original account.
Box Office hours on event days
If the event organizer requests a box office on the day of, the box office will open one hour prior to doors which is usually two hours before the event start time. Please check the event page for more details.
Will - Call
The Curtis Culwell Center does not have a will-call unless the event organizer requests one, please check the event page for more information.
Tickets paperless entry
The Curtis Culwell Center has adopted the paperless ticket entry, after you purchase your tickets you will need to download to your phone (Apple or google wallet) or save in your email for easy access. You will be required to present your tickets to gain entry into the facility. Screenshots are not allowed or accepted. QR barcodes that were not generated by the CCC online ticket portal will be rejected at the door.
Re-entry
The Curtis Culwell Center does not allow re-entry or in/out, for medical emergencies please see the door supervisor at that entrance.
Parking
Parking fee ranges from $10-$50 depending on the event, please check the event page for parking details. If there is a charge for parking, signage is posted around the building and can be paid in advance by going to the tickets page or in person by Visa, MC, American Express and Discover.