Box Office and Ticket Information

Box office

Box office is located on the East Side of the building close to the Conference Center. The hours of operation may vary due to the event demand, please call the main number 972-487-4745 or email for a quicker response. 

Ticket purchase

To purchase tickets, visit the  tickets page. The box office does not offer phone sales. Acceptable forms of payment are Visa, MC, American Express and Discover. Cash is only accepted if the event organizer makes the request, please check that events page for detailed ticket information. ADA seating for reserved seated events is available online and is listed as ADA seating. ADA for GA events is not needed because the area is open for seating with a GA ticket. If you can not locate your tickets in your email please check your spam/junk folder or you may use the tool "can't find your online tickets?" If you entered the incorrect email address for your order please email for a quicker response. Please DO NOT contact the facility for graduation tickets, the schools are in possession of all tickets. If tickets are required all ages need a ticket, starting at 1 day of age.  


All sales are final and tickets can not be exchanged or refunded. If the event is cancelled you will receive an automatic refund to the method of payment you used. If the event is postponed, the new date will be posted and customers who purchased tickets will be notified with more information.   

Third party ticket sales

The Curtis Culwell Center is not responsible for the validity of tickets sold through third party ticket agencies or persons. All tickets are sold through Saffire ONLY and should not be resold without written permission from the Curtis Culwell Center or Saffire. The Curtis Culwell Center has the right to refuse entry to non ticket holders of the original account. 

Box Office hours on event days

If the event organizer requests a box office on the day of, the box office will open one hour prior to doors which is usually two hours before the event start time. Please check the event page for more details. 

Will - Call

The Curtis Culwell Center does not have a will-call unless the event organizer requests one, please check the event page for more information. 

Tickets paperless entry

The Curtis Culwell Center has adopted the paperless ticket entry, after you purchase your tickets you will need to download to your phone, screenshot or save in your email for easy access. You will be required to present your tickets to gain entry into the facility. QR barcodes that were not generated by Saffire will be rejected at the door. 


The Curtis Culwell Center does not allow re-entry or in/out, for medical emergencies please see the door supervisor at that entrance.   


Parking fee ranges from $10-$50 depending on the event, please check the event page for parking details. If there is a charge for parking, signage is posted around the building and can be paid in advance by going to the tickets page or in person by Visa, MC, American Express and Discover.